Terms

Terms of Use

These terms govern use of the Dr.Helix storefront, account tools, provider inquiry flow, and research-use-only product listings.

Research-use-only storefront

Products listed on Dr.Helix are presented for research use only. They are not offered for human or veterinary use, and nothing on the site constitutes medical advice, dosing guidance, or treatment instruction.

Eligibility and responsible use

By using the storefront, you represent that you are at least 21 years old and are purchasing for lawful research-related purposes. Provider, clinic, and wholesale inquiries may require additional verification before fulfillment.

Orders and account access

Checkout creates an order record and reference number. Customer accounts are used to display order history, payment status, tracking, and shipping progress. You are responsible for protecting your account credentials.

Pricing and availability

Catalog pricing and live stock levels may change without notice. Orders remain subject to review, stock confirmation, shipping confirmation, and payment handling before dispatch.

Support and provider communication

Phone, text, email, and inquiry-form communication all route through the same support channel. Dr.Helix may use those communications to document order history, provider requests, and fulfillment follow-up.